OK, I need to fess up.  I got online today, downloaded a recipe for a mocha frappuccino from some arbitrary website (blame google).  Strong coffee, hershey’s syrup, hershey’s cocoa powder, sugar, milk, and then a secret ingredient… Mocha Chocolate Chip ice cream from Graeters, an ice cream shop in Cincinnati.  Combine it all, add about […]

That’s what they tell me is an attention grabber.  A witty headline designed to lure you in.  And if you’re reading this it worked, and if you’re not, I won’t know otherwise.  Kinda puts me in a win-win situation!
Anyway…
In our upcoming book A Manager’s Guide to Workforce Engagement (World at Work, Spring 2008), Dr. Hundley […]

A recent article in the Wall Street Journal highlighted an innovative health care initiative by a consortium of businesses.   Designed to improve patient care and satisfaction while at the same time holding or reducing overall medical costs, the program would provide yearly bonuses to doctors of $125 per patient based on improvements in overall care. There’s an […]

The Pareto Principal states that 80% of a company’s revenue comes from 20% of its’ customers.  The same principal holds true for many companies in relation to their employees…  20% of the employees do 80% of the work.  More and more companies are recognizing the importance of these superstar employees to their bottom line success.
As […]

I often call mid-career employees Wallflowers.  They blend into the background, doing their thing, taking care of customers and supporting other staff.  These folks may not to get a lot of attention from management (who are watching the new employees and trying to “fix” the bad ones) and may not receive new training and development.
According […]

Nearly one in four workers has been with their employer less than two months, one third of workers have been employed by their company less than 2 years.  In fact, a greater number of employees have tenure of less than 2 years than have tenure of 10 years or more.
Based on my organization’s 2006 Workforce […]

Cool title, huh?  It’s the title of my book, written with Dr. Stephen Hundley, one of the co-authors of my first book Workforce Engagement, Strategies to Attract, Motivate, and Retain Employees, World-at-Work’s third best-selling book in 2007.  Being #3 ain’t bad, and it gives Stephen and I something to shoot for in 2008.
As you can […]

A survey of CEO Challenges and Issues was recently released by Inside Indiana.  The outcomes weren’t all that surprising, I’m used to leaders of organizations Talking the Talk.  For example:

The CEO’s rated Corporate Reputation and Customer Loyalty and Retention as the most important to their company.  Employee Retention and Recruitment came in sixth, tied with […]

Me and my co-author, Stephen Hundley opened up the Indiana State Human Resource Conference yesterday morning, our topic was “Employee Engagement In a Global Context“.  I am proud to say that the annual conference is a top five conference nationally in terms of attendees and exhibitors.  Not bad for us Hoosiers!
Stephen and I spoke in front of […]

I had the pleasure of speaking to human resource professionals yesterday at the Austin Human Resource Management Association annual conference.  My four hour session was titled Employee Hold’em - The Game, and was attended by about 100 folks.  I think the majority of them were there to pick up the 3.75 continuing education credits required […]