It’s been too long, I have much to write, and much to comment on.  But that will wait until tomorrow.
I got something in the mail yesterday to get me out of my birthday doldrums.
attract motivate retain
Music to my eyes.
In small letters on a postcard no-less.
Those three words are an integral part of the title of […]

First off, I can’t believe nobody groaned at me about my Worldwide Pants comment in yesterday’s blog.  Not only was it pertinent to my snarky comments about David Letterman, it also happens to be the name of his entertainment company.  However I found it hilarious.
Anyways…
Two studies showed up on my electronic doorstep today, together they […]

Yes, I know, it’s been a while.  Lots of travel, lots of airports, lots of cabs, lots of hotel rooms, lots of speeches, lots of laughs, lots of “ah’s”.
But that shouldn’t take me from writing my blog, and for that, lots of apologies.
I’m here in Virginia Beach, looking out onto the ocean.  Hypnotic really.  The […]

(yea, I’m back)…
I’m blessed with having really great clients.  Some push me (and my products and services) to higher and higher levels of quality.  Others invite me into strategic discussions about talent management.  Still others ask me to involve myself in their process improvement efforts related to workforce engagement and customer satisfaction.
And then there are […]

A recent article in theloyaltytreatment newsletter created by synovate Loyalty was titled Make in Memorable, Creating a good memory is perhaps the most important ingredient in building customer loyalty.
Dr. Crosby and Ms. Johnson (who I worked with a couple of business lives ago) showed the importance of customer loyalty and bottom line performance:

Companies who enjoy […]

We’ll put that one on the back burner
We’ll give that some more attention/study/consideration/thought in the future
Good idea, just not right now, we just went through a major change
We’ve had a change in priorities, and this initiative will have to wait until sometime in the next couple of quarters
There isn’t enough Return on Investment to make […]

Yes.  Three exclamation points.  Count ‘em.  Yea.  Three.
I know. Extra Special Friday Edition AND three Exclamation Points.
Whew.
Anyways…
Ooglin’ the Google
The folks at Google are worried about employee retention.  Google.  So, like only Google could, they developed an algorithm to identify which of its twenty thousand employees were most likely to quit.
The article in the Wall Street […]

Yea, a shameless plug for one of the truly great TV shows of all times… Lost in Space.  But I digress, before I even progress.
Anyways…
In the last few weeks I have had the pleasure of meeting some of my colleagues at OI Partners, a leader in customized talent management and leadership solutions.  I’ve worked with […]

Dictionary.com provides the following definitions for the word “team”:
“A number of persons associated together in any work; a gang; especially, a number of persons selected to contend on one side in a match, or a series of matches, in a cricket, football, rowing, etc.”
“A group organized to work together: a team of engineers.”
There is another […]

My travel time has increased about fifty percent over the same time last year.  My family seems about fifty percent happier.  Anyone see a correlation?  SIGH.
Here’s a fun discussion I read about recently…
In front of a crowd of 300 financial executives in February, a professor of human resources denounced the corporate HR profession for being mostly […]