Another day concluded in Virginia Beach.
Another day that proves to me that the profession I chose is the right one.
Another day that reinforces that H.R. people love to buy books, especially those with the author’s name written in indelible ink on the inside cover.
Another night to see H.R. folks drink some wine, and “shake their […]

Spring is a time of birth, renewal, regrowth. This time of year represents a time of reflection, both in one’s personal and professional life. Am I taking care of the things that are important to me and my family? Am I making a positive contribution to the company and to our customers? Is this job […]

A colleague of mine in Mexico City asked a question and I thought I would provide the answer to all of you readers out there…
In terms of Compensation, what do companies have to do, in order to attract, motivate and retain the best talent?
The American Heritage® Dictionary of the English Language, Fourth Edition defines Compensation […]

So, you know that I love to read newspapers, although I’m about to cancel my subscription to the Indianapolis Star.  You should never be able to read a newspaper in the time it takes Ann Curry to read the news headlines on the Today Show.
However, I really enjoy the Financial Times.  The paper, as you […]

The first time since I have been conducting national and international research on employee loyalty, engagement and retention
A leading indicator of deteriorating morale and retention among “worker-bee” employees in the future
A hindrance to improving efficiency, productivity and error rate
An impending problem that will cost businesses billions of dollars in the future

What could it be?
Bird Flu?
Global […]

I’m speaking tomorrow to the local chapter of IABC, the International Association of Business Communicators.  My speech is titled Why Communication Doesn’t Matter if…
The speech starts by going over the “5 Questions”: 

you don’t know what workforce engagement means
you don’t know why workforce engagement impacts employee behaviors and actions
you don’t know where communication impacts employee satisfaction […]

Your most tenured employees are vital to the success of your organization.  They usually know the most about your products, services, and customers.  They are holders of the intellectual property of your company.  Although your customers buy products and services from your company, they form relationships with your people.
According to my company’s last national benchmark […]

According to Dictionary.com, the word “boomerang” has two different meanings:
1) To come back or return
2) To cause harm to the originator; backfire
Let’s talk about the benefits of the first one and how to avoid the second. 
I often use the phrase “boomerangs” as it relates to employees who quit their company and then at some later […]

The Pareto Principal states that 80% of a company’s revenue comes from 20% of its’ customers.  The same principal holds true for many companies in relation to their employees…  20% of the employees do 80% of the work.  More and more companies are recognizing the importance of these superstar employees to their bottom line success.
As […]