I’ve spent a lot of time in the last six  months talking about the results from my organization’s third biennial national benchmark study on Workforce Engagement.  More and more of these discussions have revolved around the concept of ROI (return on investment), and the linkage between employee engagement and customer retention.  As the economy soured, […]

It’s Friday, April 3rd, and I am enjoying breakfast  with my sweet adorable children and my lovely bride of 23 years. As the four of us talked about current events over a well-balanced breakfast of oatmeal, toast, fruit, and milk, my 22-year-old son reads a headline from a previous day’s Financial Times, “Layoffs strain ethics […]

According to the American Heritage Dictionary of the English Language, Circuitous is from Medieval Latin circuitōsus, from Latin circuitus, a going around. Every once in a while the six years of latin I took in high school and college actually pays off.  It’s second declension, masculine, if you really want to know (yea, sometimes I […]

I think it’s Tuesday.  Traveling from East to West (or Midwest to West) means that I am awake East Coast Time (normally at 6 a.m.), however the tricky time zone creators play their cosmic joke on me, waking me up at 3 in Monterey, California and 4 here in Salt Lake City.  So, here I […]

Yesterday I went to the Indiana State Fair with my lovely bride and my soon-to-be-a-licensed-driver-so-get-the-hell-off-the-road-NOW son, Max.    The first Indiana State Fair was in 1852, before the deep fried pickles and deep fried banana foster cheesecake on a stick.  Yes.  I said it.  Deep Fried Bananas Foster Cheesecake on a Stick.
Fried.  Cheesecake.  Stick.  The […]

Good afternoon!
Instead of my normal feckless banter about various issues, I thought I would talk a little more about the 2008-9 Employee Hold’em Workforce Engagement Benchmark results…  Interesting stuff, so I thought I would share:
What Issues Are Most Critical To Employees Based on Their Tenure?

< 90 Days            Daily Satisfaction is the only driver of engagement […]

OK, I need to fess up.  I got online today, downloaded a recipe for a mocha frappuccino from some arbitrary website (blame google).  Strong coffee, hershey’s syrup, hershey’s cocoa powder, sugar, milk, and then a secret ingredient… Mocha Chocolate Chip ice cream from Graeters, an ice cream shop in Cincinnati.  Combine it all, add about […]

I’ll be headed to Grand Junction, Colorado in a couple months, going back to a place I love going to.  I’m conducting a three hour Employee Hold’em Seminar, similar to others I have conducted in the past.  This one will be somewhat different, as we are concentrating on the information in our next book, Employee […]

I know… it’s Wednesday and I am on time… Considering it’s 6.49 a.m. as I’m writing this, I think I’m actually early.
Anyways….
Here In South Carolina
I’m here in S.C. conducting 10 focus groups with employees of one of my clients. As a follow-up to their second Workforce Engagement Assessment, we are getting more specific information […]

I try not to let things surprise me, especially when it comes to research. I try to go into each project I lead with an open mind, no preconceptions that might foul up my analysis and conclusions.
I was awestruck with the results that Supervisors have a lower level of engagement than do Individual Contributors.
I […]